INSULTED/ A BEST BUY REVIEW

I hate to be negative, but it just has to be done. Best Buy has failed me a total of three times now, and I am incredibly frustrated. First time is an accident, second time is carelessness, and the third time is completely unacceptable. I am only so forgiving.

As I said before, my month old Macbook has had issues from day one. My caps lock key has been sluggish from the beginning, which didn't bother me enough to part with it for the time it would take to have it fixed. But when I did an update that caused it to make a grinding noise, and then a loud clicking noise started later on that day, I knew I had to have it looked at.

I bought my Macbook Pro from Best Buy. I payed the extra $400+ to have their three year warranty on it. I should have known better, because I had terrible shipping issues with them before (they tried to tell me that it had already been delivered to my house, and told me that they had called an office that I knew for a fact had been closed for three hours. I got the item a week later, an item that they had finally placed the order for the day I went in to complain.)

The nightmare began when I arrived with my computer. They were "updating" their system, and therefore couldn't find my information in the system. I had just made a payment on my bill, so I had all my paperwork there. They couldn't use that information to look up my account because the Geek Squad "isn't allowed access to that information." Lovely that they are so secure, but they couldn't use my ITEMIZED RECEIPT to start servicing my computer? 

They finally managed to find my information (after I waited for about thirty minutes and had to find a manager) and told me it would be three weeks. I would have liked for there to have been a loaner computer, or at least a crappy netbook, but I will let that one go.

It didn't take the full three weeks, only about 8 days. I was very pleased with this turnaround time, except for the fact that when I went to pick it up, they said nothing was wrong with it and quote "The sounds I heard were the disc drive winding down."

I may come off as a dumb blonde, but four of my "techie" friends (people who have built their own linux boxes) heard the clicking sound and said it was not a good thing. They also said that the caps lock key is "supposed to be like that on this model." I'm sorry, but I bought the second most expensive Apple laptop. I type over a hundred words a minute. My old craptastic black Macbook has never had this problem, nor is its disc drive as noisy as this one's apparently is. 

Honestly, I feel like they blew me off. I don't understand their corporate issues, especially when I know that they are having financial issues. The people on the general sales/Geek Squad team are nice, but they have little to no power. I have a feeling that they spend a great deal of their time getting yelled at, and I feel terrible for them. 

Ultimately, I will not shop at Best Buy again. Brandon and I are looking for a television, and while we plan to shop at a brick-and-mortar store, we will not use them. 

GOODBYE OLD FRIEND

In the past two weeks, my life has exploded. Most of it has been awesome, but today was somewhat sad. 

My old black Macbook died. Now, I know that it may not seem like that big of a deal — it is just a computer. But it was my first computer. I worked my butt off to pay for that beast, and it has been good to me for nearly five years. Literally no problems whatsoever, until it passed quietly today into the land of "refuses to acknowledge charger, dead battery, Mac store people say it is a total loss." 

It was my close friend. It travelled with me, had photo booth pictures of me with my natural hair color, bleached blonde hair, and my horribly unfortunate shaved head.

It saw me through multiple blogs, multiple communities, and multiple life changes. It was my friend. 

Good bye, Macbook. You were my first computer, and will always hold a special place in my heart. 

This means that... I'm typing this post from my brand new Macbook Pro! It was ridiculously expensive, and I might end up living off of rice for the next year and a half, but I knew that my old computer was going to die and had been saving accordingly for the past year. I might be in love, and I may have driven two hours just to be able to pick it up today. 

I have been in the house for just long enough to change into comfy clothing and start my setup. If you can tell, I'm literally sitting by the front door! I have a little basket that I store magazines that I'm using to hold my computer at the moment. My new Macbook is two inches wider than my old one (15 inches v. 13) and my desk isn't clear enough for it yet. 

Side note: You can kind of see it in the pictures, but while out at thrift stores earlier this past week I came across the most hideous flannel shirt. It goes down to my knees, has an enormous hood, and is made out of four different colors of plaid flannel. It is by far the least fashionable thing I own, and is therefore the most comfortable. And I'm sharing it in all of its awesomeness with the internet.

I will regret these pictures in five years (or tomorrow morning, depending.)